Consultation Fees – Payment, Cancellation and Refund Policy
Ogborne Law, PLC (“Ogborne Law”) provides a variety of consultation services on a fixed fee basis. The amount of the consultation fee depends upon the type of consultation. Payment for your consultation is required by credit card at the time of booking through the Ogborne Law website.
Ogborne Law understands that situations arise in which you must cancel your appointment. We therefore kindly request that if you do cancel your consultation appointment, you do so as soon as practical, and at the least, with a twenty-four hour notice. This will also enable for another person who is waiting for an appointment to be scheduled in that appointment slot.
Cancellation Fees and Refunds
The consultation fee is 100% refundable if you cancel your appointment either by calling (602.343.1435) or emailing ([email protected]) Ogborne Law more than twenty-four hours prior to your appointment time. You may cancel for any reason. Upon request, your credit card will be credited the amount of the consultation fee that you paid to schedule the consultation.
If you choose to cancel your appointment less than twenty-four hours of your appointment time, you will be assessed a cancellation fee equal to 50% of your consultation fee.
For example, if you pay $350.00 to schedule a Collaborative Divorce Consultation, and you cancel your appointment less than twenty-four hours of the appointment time, you will be assessed a cancellation fee of $175.00. Afterward, your credit card will be credited in the amount of $175.00.
Also, if you fail to appear for your consultation appointment and provide no notice whatsoever to Ogborne Law, this will be considered a “No-Show”, and you will be assessed a cancellation fee equal to 75% of your consultation fee.
Ogborne Law understands that there may exist special and unavoidable circumstances that cause you to cancel your consultation appointment with less than a twenty-four hour notice. In these special circumstances, Ogborne Law reserves the right to waive your cancellation fee.
Ogborne Law reserves the right to cancel or modify consultation reservations where it appears that a client has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the consultation reservations contain, or resulted from a mistake or error.
Ogborne Law firmly believes that excellent client relationships are based on mutual understanding and effective communication. If you have any questions about our cancellation fees, please call 602.343.1435.